Integrated Workflow Digitisation for Insurance Brokers: Moving from Siloed Systems to a Unified, Intelligent Operating Ecosystem
India’s insurance industry is at an inflection point. Distribution has expanded rapidly, customer adoption has improved, and digital tools have gained traction across insurers and intermediaries. Yet, behind this visible progress lies a longstanding structural issue that continues to slow the efficiency and scalability of insurance brokers: fragmented, siloed, and disconnected systems. For decades, brokers have managed operations through multiple unconnected applications - CRM systems, policy...