The insurance industry, fundamentally built on relationships and trust, has long struggled with a crucial point of friction: the customer experience. From the bewildering complexity of policy documents to the frustrating, slow pace of claims processing, the moments that matter most often generate stress rather than reassurance. This dynamic is now undergoing a profound, technology-driven transformation. The next frontier in insurance is not simply digitalization, but conversa

There is no denial of the fact that Insurtech companies play a very important role in the development of the insurance sector in India....