The insurance industry, fundamentally built on relationships and trust, has long struggled with a crucial point of friction: the customer experience. From the bewildering complexity of policy documents to the frustrating, slow pace of claims processing, the moments that matter most often generate stress rather than reassurance. This dynamic is now undergoing a profound, technology-driven transformation. The next frontier in insurance is not simply digitalization, but conversa

Traditionally, underwriting is performed during policy issuance or renewal. Based on a customer’s risk profile and historical data, the...

The Evolution of the Indian Digital Broker Market In recent years, the Indian digital broker market has witnessed the emergence of...

Why are we always late to the party? Moving beyond the repetitive explanation of Generative AI (or its breakdown into Silicon,...

The insurance industry has long been perceived as a realm of complex policies, intricate paperwork, and exclusivity. It’s a world where...

Data, Technology, and Artificial Intelligence (A.I) are changing everything we do in the world today and have brought in a new era of...

Introduction India is one of the fastest-growing economies in the world, with a rapidly expanding middle class and a large population....

In the world of finance, behavioural science — an intersection between economics and psychology, as we know it — can prove incredibly...

Highlights on Insurtech What is Insurtech? Insurtech is an amalgamation of Insurance processes/Protocols and Technology Why Insurtech?...

In most instances, an individual’s first encounter with Insurance is the insurance provided by the company they start their first job...

InsurTech When ‘Insurance’ and ‘Technology’ is spoken in one breath, ‘Insurtech’ is born. It is the adoption of emerging technologies to...

Question -How do you see the insurance landscape changing in India over the next decade? Answer – After the surge of Covid-19, the...

Thought Leadership Article By Dr. C H Asrani Founder & Chairman What is preferable – insurers developing their own products or using...

Thought Leadership article by Prawal Kalita Managing Director, Marsh India What impact will technology and digitization have in the ...

Thought Leadership article by Anup Dhingra | Marsh What are the catalysts that will make cyber insurance a more mainstream insurance...

Insurance Partnerships: The Era of Digital Ecosystems Ecosystems provide a win-win opportunity for incumbent insurance carriers,...

Underwriting Transformation with Digital Landscape While there is digital disruption across the ecosystem can underwriting, the core risk...

Why AI/ML is not a panacea to Payment Integrity? Health insurances need to ensure all the claims are processed accurately to keep their...

AI-Driven Insurtech Platform – Need of the hour for the insurance industry Insurance, one of the oldest industries in India, was lacking...

New Digital Insurance Sales Channels: The Need of The Hour Selling insurance has never been an easy business. While there are many...